Refund policy

Return & Refund Policy

At Cedra Collection, we hope you love your purchase as much as we loved creating it. If for any reason you're not completely satisfied, we're here to help.

Returns

We accept returns within 7 days of delivery for eligible items.

To qualify for a return, items must:

Be unworn, unwashed, and unused
Be free of stains, odors, makeup, pet hair, or damage
Have all original tags, packaging, and return ribbons attached

Items with removed, untied, cut, or altered return ribbons are not eligible for return or exchange.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original method of payment. Please allow several business days for your financial institution to process the refund.

Original shipping charges are non-refundable.

International Orders

At this time, all international sales are final and are not eligible for return, exchange, or refund, except in the case of an item that arrives damaged, defective, or if the incorrect item was sent.

Please review your order carefully before completing your purchase. If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@cedracollection.com with your order number and photos of the item and packaging so we can assist you.

Customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country. These charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

For approved returns, Cedra Collection will provide a prepaid return shipping label for your convenience. The cost of the return shipping label will be deducted from your refund.

If you choose not to use the prepaid return label provided by Cedra Collection, you may use your own shipping method. We recommend selecting a trackable shipping service, as Cedra Collection is not responsible for returns that are lost or damaged in transit.

Exchanges

If you need a different size, please contact us within the return window. Exchanges are subject to product availability.

If the requested item is unavailable, a refund or store credit may be issued.

Final Sale Items

The following items are not eligible for return or exchange:

Sale or clearance items
Items marked Final Sale

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at info@cedracollection.com with your order number and photos of the item so we can assist you promptly.

Return Refusals

Items returned without authorization, sent using an incorrect return label, or that do not meet our return eligibility requirements may be refused and will not qualify for a refund or exchange.